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IP Applications Customer Care and Technical Support SolutionsDo you want to support your customers 24 x 7 x 365? Is managing your own support center distracting you from your real business? Are support costs hurting your bottom line? Do you want real-time visibility into the support being provided to your customers? Are your customers happy with the support you are providing?
Your success is often determined by the quality of your customer service. IP Applications understands this and works with you to create consistent and positive customer experiences by implementing a support system that combines your brand values with our expertise and technology. Whether you need a completely outsourced solution or help with a particular segment of end user support, IP Applications can help. Our professional team handles over half a million support calls annually from clients across North America. Key features of our service24 x 7 x 365 operations  Multilingual support Customized and privately labeled according to your brand and values Friendly Customer Care representatives to handle registration and accounts enquiries Highly skilled Technical Support agents Phone, email, chat and remote diagnostic support Sophisticated call routing Quality monitoring and management program Guaranteed service levels according to customer requirements Flexible billing models
Our enterprise grade ticketing and support management system providesA powerful set of tools to log, manage and resolve issues A Client extranet interface to provide our customers with real time and historical visibility to all services we deliver to their customers and end users An end user interface where end users can view FAQ’s, knowledge base articles and their own personal call history. End users can also request services via phone, e-mail or live chat Detailed call statistics and reporting
For more information contact our sales department at
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